Controlling the Uncontrollable

I am not, in general, a particularly controlling person. In fact, people often comment on how laid back I seem. And, that’s fairly accurate, to an extent. But about eight years ago, I started to get a lot less sleep and have a lot more demands on my attention. The cause of those two issues was our first child; the result was a newly found need for control.

Our kids are older now and a lot more independent and predictable. Most of the time I can still maintain my equanimity and be my easygoing self. But when I get stressed out, my need for control comes out, too.  And really, it doesn’t take much to unleash it. For example, I am not a great cook. I am competent (usually), but I don’t enjoy cooking and I find it stressful. My daughters like to help in the kitchen. I know how important it is for them to cook with me. It teaches them concrete skills. It helps them value food and nutrition. It brings us closer as a family. And I hate it. I can barely manage meal preparation on my own, much less with four extra little hands grabbing things and then spilling them. So I grit my teeth and do the best I can and try to explain to the kids that I’m sorry and will endeavor to be less stressed out about it next time.

So, that’s me, Ms. Easygoing who discovered a pair of iron fists buried under the blankets of the bassinet. The velvet gloves arrived when the kids entered preschool. Lucky for us, we are all healthy (knock on wood) and have no other major life stressors going on (again, knocking on wood).  When you work in hospice, you are afforded the opportunity to drop into the lives of people who are always dealing with at least one major life stressor, and sometimes more.  And most of the time, when people are having “issues,” it boils down to the same thing: the need for control.

Terminal illness and death are inherently uncontrollable.  They are beyond our control.  And that can be really, really hard to get your head around.

Lack of control comes from all directions.  First, it comes from the diagnosis.  At some point along the line before you enter into hospice someone sat you down and said that whatever is going on with you cannot be cured.  So, right there, you and you family had to accept–at least on some level–that you cannot control the disease.  And, you also had to accept–again, at least to some extent–that you will die from this disease, but you probably won’t know exactly when.  So, that’s another thing you can’t control.  And then, of course, there are the million little, and not so little, losses along the way.  You will probably not be able to do most of the things you used to love to do.  Eventually you may not even be able to take care of yourself on the most basic of levels. Some people, believe it or not, seem to greet these losses with grace and–there’s that word again–acceptance. And others…well, it’s much more of a struggle. Of course, many of those who seem to handle it with grace went through that struggle before they got to the point of acceptance, and might still go through it on occasion.

So what does that struggle for control look like? It can come in different forms.  Anger is a popular option. Anger can go hand-in-hand with micromanaging. Suddenly, nobody can do anything right for you. You complain that you have too many visitors, but when people try to leave you alone, you complain that you’ve been abandoned. There are too many pillows, but then there aren’t enough pillows. You want orange juice. It comes, but then you’d rather have water.  Bossing people around can bring at lest the illusion that you have some control over something, or someone.  Perhaps you will try to control the act of dying itself.  Since you’re apparently going to die anyway, you fail to see the point of sitting around and waiting for it to happen. Screw all these family members at your bedside trying to love on you. You want to it all to be over and done with, and every day you wake up you just get angrier and angrier that you’re not dead yet. Boy, does your family love to hear you rant about how you’d rather be dead–that makes them feel great.

That’s one possible scenario.  It took me a while to decode this next one.  Many of the homes I visit are pristine. I can’t tell you how many times I have walked into a home and exclaimed: “It’s so clean! You have so much to do…how do you keep it so clean? Seriously…how?? Please tell me.” And eventually it dawned on me: this is how the caregiver keeps some control (I think it took me so long to figure this out because the concept of cleaning when you’re stressed out was somewhat foreign to me–I usually prefer to calm down via chocolate. Lately, though, I’ve discovered that sometimes I do it, too. Though, judging by the state of our house, I must not get stressed out very often.) Nothing is out of place in these homes. All of the towels are folded just so. The patient is clean and powdered and lotioned up. Supplies are stacked neatly away. Everything looks perfect and orderly. If you can’t control your loved one’s fate, then at least you can make the bed.

My patient base is very diverse, but hovers around two extremes: incredibly wealthy (we are talking the top few percent, or close to it), usually Caucasian, often not especially religious; and impoverished Black or Hispanic families, often with strong ties to Christianity. The angry scene described two paragraphs ago seems to happen most frequently among men in the wealthy category. These men were movers and shakers, and used to having a lot of control. And, now they don’t really seem to have much at all. And that does not sit well with them. It could hardly be expected to. Those super clean homes seem to be more prevalent among my Black and Hispanic families. Of course, I see a lot of clean homes among the wealthy, but that’s usually accomplished by hired staff, which is quite different.

To delve into generalizations and blanket statements, I would venture to say that, in general, the poor families that I meet have an easier time accepting their situation than the wealthy ones. I think this could be due to a number of reasons, and I’ll mention two of them here. One is that with wealth comes power, which means that you are probably going to have an especially hard time feeling powerless. When you are poor you have probably faced many situations before in which you have felt powerless. And, while I am hardly a theologian, the second reason I’ll suggest has to do with religion. The very religious seem to happily offer up their control to a higher power. They put themselves in the hands of The Lord, and believe that He will guide them. And it really seems to ease their burden. Plus, looking forward to the afterlife doesn’t hurt either. When you don’t have that mindset, you tend to feel that it all falls on you. (I’m not trying to proselytize here; I myself do not subscribe to any particular religion).

So, how does one deal with all of this? Hospice itself was designed to offer up some control: to direct your own medical care, to control your pain to the extent that you want it controlled, to decide where you want to die. The assisted suicide movement is all about offering up some control to the terminally ill. Of course, that’s pretty extreme and not actually legal where I live. Instead, I usually suggest that, when possible, the patient should control things, even if it’s simply choosing to have lunch at 12:00 or 12:30. Another suggestion I usually make is to just acknowledge the frustration that everyone is experiencing. Knowing where that anger and obsession is coming from can go a long way in allowing you to tolerate it. And, when appropriate, I try to gently point out that while the situation is beyond their control, they can still control how they will deal with it.

Of course, that doesn’t mean that they will chose to deal with it in a way that others find to be pleasant. Dying often does not come easy. If you have experiences or suggestions that you would like to share, please tell me about them below.

In the mean time, I have a dinner to prepare in my messy home. Wish me luck.

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Sorry Seems To Be The Hardest Word: What To Say When Things Are Not Good

I used to be the type of person who would say “sorry” for everything.  If you stepped on my foot, I would apologize.  There were times where I felt like I should apologize for breathing.  I’m well over that phase of my life, for better or for worse.  Having now been married for over a decade I have a better understanding how powerful the word “sorry” can be, and how some types of apologies can be more meaningful than others.  “I’m sorry that I screwed up,” for example, is quite different than, “I’m sorry that you’re angry (because you think I screwed up).”

Despite having discovered my backbone, in my line of work, “sorry” still seems to come out of my mouth a lot.  It’s something of an automatic reaction:  “Oh, I’m sorry you’re not feeling well.”  “I’m sorry you’ve had to go through all of that.”  “I heard your husband just died.  I’m so sorry.” I say it as a way to connect with someone’s pain and sorrow, to show that I care, and that I wish things were different.  While it is always sincerely said, it is not always well received.   I have heard “Why are you sorry?  You didn’t kill him, did you?” on occasion.   One of my favorite patients lectured me for a very long time about how the word “sorry” should be removed from the English language as, according to her, it is completely useless.  She had suffered a lot of losses and found the term to be meaningless, at least at the time.  I had to stop myself from saying “sorry” for having said “sorry” to her.

As she grew to trust me, and as she grew sicker, I would still occasionally say “sorry,” and she would tolerate it, and, eventually, appreciated it.    Still, though, that lecture forced me to be much more mindful about when I said “sorry.”  When you are a hospice employee and a patient dies, is “sorry” really the right word?  We were pretty much planning on their death–we aren’t exactly “sorry” about it, and we certainly aren’t trying to accept blame.  When I make my bereavement calls I now tend to say, “I heard your daughter passed away, and I wanted to offer our condolences.”   It seems a little stiff to me, but I’m going with it until I come up with something better.  All of this begs the question, however:  when something sad, or bad, or awful happens, what are you supposed to say?

I don’t think there’s one answer to that question.  I think that no matter what you say, or don’t say, your response should be one that conveys support in a way that is meaningful for the recipient.  And in trying to formulate that response, I think it’s really important to realize that in most of these situations, the problem cannot be fixed.  You cannot make a death, or a terminal diagnosis, okay.  You cannot make someone not feel sad during a loss.  The situation is sad, and they are sad (or angry, which is usually just another variation of sadness), and that is how it probably should be at that moment in time.  I think a lot of us see people suffering and we want to fix it somehow.  But in these types of situations, it just can’t be done.

David Kessler, who seems to be one of today’s death gurus, has published some very helpful, direct advice on what to say in sad situations on his website, Grief.com.  (He cracks me up a bit due to his Hollywood connection–he appears to be a deathbed presence to “the stars”– but I heard one of his presentations and it was very well done.  Plus, his eyes are stunning.)  I think his list is a good one, and I’m not sure I can add to it all that much.  You’ll notice that “I’m sorry” tops the list of the best things to say.  I like the second one, too–saying that you simply don’t know what to say, but that you care–can really go a long way.  A lot of times there really isn’t anything that you can say.  And, trying to come up with something to say–to make it better, to make sense of it–can offend, even with the best intentions.  “It was his time,” “She’s in a better place,”  “You’ll be okay,” can fall flat, depending on your relationship with them and where they are in their emotional journey.

In life, in general, and particularly in these types of situations, I believe honesty is a good way to go.  I often find myself saying “Oh, wow, that’s awful.” With younger crowds, I have given the following little speech: “There’s really no way around it:  the situation sucks.  It just does.  You will eventually get through it, but it still sucks.”  Because a lot of these deaths do suck.  And I think it’s just easier emotionally to acknowledge that and not try to pretend that there is anything okay about it.   Not having to pretend that things are okay allows people to let their feelings and emotions have free reign.  And it’s imperative that we remember that those feelings and emotions may not show themselves in the way we think that they should.  Everybody grieves in their own way.  As long as you’re not a danger to yourself or others, you’re doing it right.

The important thing to do, if you can, is to let them know that you will be there for them while their emotions are going haywire.  Sadly, all too often we avoid the situation, and those involved, because we don’t know what to do or say.  Perhaps we fear that we will make it worse.  Perhaps we don’t want to remind them of their loss.  Trust me, they haven’t forgotten.  You can be there for them to talk to, checking in on them now and then.  You can make them food or mow their lawn.  You can hug them.  You can cry with them.  You can remember the person who once was, and share stories about them.  I often mention to people that the death of someone they loved is a big loss.  You can’t usually go wrong to say that someone’s life was important and that they will be missed, and, just as importantly, not forgotten. And, of course, it’s always safe to just ask them: ask them what you can do, what they need, what they want to talk about. And, if you can, then just do that.

Of course, all of this is a little different if you’re grieving, too.  If it’s your spouse or child or parent or best friend you probably have other things on your mind than just figuring out how to console someone else.  And that can get pretty tricky when you’re surrounded by other people who are also grieving.  Some families seem to be able to come together to support each other in their grief, but I don’t think that happens as often as people feel it should.  You often hear about this when a child dies.  It seems like it is just too much to ask that the parents be each other’s primary source of comfort.  When you’re in the depths of grief it’s hard to try to hold somebody else up, too–it’s nice to have someone who isn’t drowning in the same sea that you are to help you swim to shore.  I always try to suggest to families that they keep the following in mind: they are all wading through their own sorrow, and each of them will express it in different ways.  So when tensions start to flare (and they often do), it sometimes helps to give each other a little leeway, and try not to judge each other–or yourself–too harshly.

So, those are a few of my thoughts on the topic.  I’m hoping that this post didn’t suck, but if it does, I will try to accept it.  And, if that is the case, let me say this:  I’m sorry.  😉

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